An Update on My Fight with US Airways

And the fight goes on. For a brief refresher on my fight over guaranteed airfare, read this post. Now, US Airways has responded with this:

I have pulled the information online regarding our Guaranteed Air Fare policy. Please visit: http://www.usairways.com/awa/content/travelplanning/ticketingpolicies/default.aspx Guaranteed Air Fare Refund When a new lower fare becomes available after a ticket has beenpurchased, customers are entitled to a Guaranteed Air Fare Rule refundwithin the following guidelines:
  1. The lower fare is available for the exact itinerary previously purchased.

  2. No portion of the reservation has been flown.

  3. Guaranteed airfare refunds are not available for online ticket exchanges. Certain promotional fares may be excluded.A $100 service fee will be charged unless the refund is issued in the form of a travel voucher. Additional rules and restrictions may apply. Call our Reservations Desk to seek a Guaranteed Air Fare Refund. Keep in mind, a Reservations agent must be able to view the decreased fare or new fare in our booking system. Since your e-mail concerns future travel, please contact ourReservations Department at 1-800-428-4322 for assistance. They are available 24 hours a day, 7 days a week.

My response to this email is no different than my previous responses. I don’t care what their website says, because that is not the contract to which I’m bound. If this were stated in the contract of carriage, I would never have started this fight in the first place.

Hopefully I’ll hear another response soon, but somehow I’m still not expecting this to go anywhere.

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