Cranky on the Web (May 16 – 20)

Fewer hubs mean fewer options for fliersCNN Out of the Office Memphis joins a long line of mid-sized hubs that are shrinking or disappearing completely leaving travelers with fewer options.

United Continental integrates its new look at O’HareChicago Tribune In what is sadly Julie Johnsson’s last story for the Tribune, she looks at United’s Customer Day One changes.

In the Trenches: Rethinking Our Facebook StrategyIntuit Small Business Blog I’ve never been a big fan of Facebook, and now I’m rethinking how to use it for Cranky Concierge.

Airline mergers push art of numbering flights the way of the ConcordeCNN This Just In Blog A fun look at how airlines assign flight numbers.

The Cost of Flying Out Of Memphis Is On The RiseABC 24 Memphis The local station was interested in the future of Memphis after Delta’s latest round of cuts. I talked about it here.

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